Lynes launches AI agents for telephony and support – first in the Nordics

Lynes launches three proprietary products AI agents in the switchboard and Contact Center solutionThis is the first time something like this has been offered in the Nordic countries and interest is already high.

The three agents, AI Operator, AI Support Agent and Personal AI Operator are fully integrated into the platform and developed entirely by lynes. They handle calls, answer questions in chat and email and can resolve issues without human intervention. Everything happens directly in lynes, without the need for external systems or integrations. The result is faster service, better availability and more time for staff to focus on what matters.

“This isn’t just smart technology. It’s a whole new way of thinking about customer support and telephony,” says Alexander Westlund, CEO of lynes“Our pilot customers have already seen clear time savings and better flows in their everyday lives.”

Users can also create their own AI agents, without connecting to other systems. This opens up the possibility for digital colleagues in areas such as HR or finance who can relieve internal workload and answer recurring questions directly.

How our AI agents work

AI operator
Answers the main number directly and connects calls to the right person or department. Provides answers to common questions such as opening hours, direct numbers or and other questions. Increases availability and reduces waiting times on the phone.

AI support agent
Works in multiple channels simultaneously, answers calls, chats and handles emails 24/7. Resolves cases completely on their own. When a case needs to be escalated, it is done with a clear summary so that a human agent can quickly take over. Relieves the support team and ensures fast service without interruption.

Personal AI operator
Filters out unnecessary calls, such as salespeople and inappropriate callers, and only lets through what's important, such as a call from preschool or a customer responding to a quote.

The launch will take place within the next few weeks.

“We have built everything ourselves and it is integrated directly into our platform. This makes the solution powerful and easy to use. We are proud to be the first in the Nordics with this,” says Johan Åberg, CPO at lynes. “And this is just the beginning.”