Experian empowers AI-powered experiences with ServiceNow AI Platform

Strategic partnerships and platform integration drive AI-driven employee onboarding, third-party risk management, and governance.

ServiceNow announces that Experian, the global data and technology company and strategic partner, is significantly expanding its use of the ServiceNow AI Platform to drive AI-led transformation across the business.

As a perennial ServiceNow customer Experian uses agentic AI workflows to automate intelligence at scale, improve operational efficiency, and deliver AI-powered experiences. It helps Experian clients make faster decisions and move from isolated pilots to enterprise-wide programs that create lasting business change and impact.

By connecting HR, IT, assets and risk within ServiceNow's unified system of operations, Experian is also strengthening the employee experience, strengthening third-party risk governance and driving increased visibility across the organization through connected workflows.

ServiceNow The AI Platform goes beyond point solutions to comprehensive operational intelligence for the enterprise. Autonomous workflows continuously learn from operational data, getting smarter with every interaction. Every decision – whether made by a human or an AI agent – is informed, guided, and auditable, giving customers the confidence to accelerate their AI adoption without compromising compliance or control.

The expanded effort is part of a broader partnership between Experian and ServiceNow to help global customers put AI into action. Through the native integration between the Experian Ascend Platform and the ServiceNow AI Platform, businesses can access Experian’s trusted intelligence, insights and decision-making capabilities directly into their ServiceNow workflows. This enables autonomous AI agents to act faster and more consistently – starting with employee onboarding, third-party risk management and AI model lifecycle governance.

“Companies talk about AI transformation, but few implement it at scale,” says Damian Stirrett, GVP and General Manager for UK and Ireland at ServiceNow.

“Experian is different – they do more than adopt AI tools, they redefine how a world-leading global company operates at scale. As both a customer and strategic partner, Experian connects intelligence with action through the ServiceNow AI Platform, embedding intelligence directly into high-risk decisions – from employee verification to operational third-party risk. Together, we deliver the kind of measurable impact that transforms entire industries.”

“As companies scale AI, success will not be determined by the sophistication of the AI models themselves, but by the trust in the infrastructure behind them,” said Keith Little, President of Experian Software Solutions at Experian. “The collaboration and partnership with ServiceNow is critical to us as we support their customers, bringing together trusted intelligence and insights with the governance required to embed AI into their daily workflow.”

About ServiceNow

ServiceNow (NYSE: NOW) is the “AI control tower” for business transformation. The ServiceNow AI Platform integrates with all cloud solutions, models and data sources to orchestrate how work flows across the entire organization. By unifying legacy systems, departmental tools, cloud applications and AI agents, ServiceNow provides a single view that connects intelligence with execution across every part of the business. With more than 100 billion workflows running on the platform each year, ServiceNow helps organizations transform fragmented operations into coordinated, autonomous workflows that deliver measurable results. Learn more about how ServiceNow puts AI to work for people at www.servicenow.com.

About Experian

Experian is a global data and technology company that creates opportunities for people and businesses around the world. We help redefine lending practices, detect and prevent fraud, simplify healthcare, deliver digital marketing solutions, and provide deeper insights into the automotive market – all through our unique combination of data, analytics, and platforms. We also help millions of people achieve their financial goals and save time and money.