New modeling shows how AI-powered orchestration and autonomous execution can transform productivity, scalability, and profitability for MSPs and IT organizations.
TAMPA, Florida, June 8, 2026 – ConnectWise is introducing the future of IT operations with the launch of the industry’s first purpose-built platform for the new era of Predictive IT. The new ConnectWise Platform is an AI-native operational platform that brings together PSA, RMM, cybersecurity, automation, orchestration, agent-based AI and an open ecosystem into a single intelligent execution layer for managed services.
The company's Predictive IT strategy accelerates the transition from reactive IT management to intelligent operational execution, marking a clear break between yesterday's manual MSP model and tomorrow's AI-driven operations.
The traditional model has reached the end of the road. The next step is Predictive IT.
At the same time, ConnectWise is presenting new operational benchmark modeling that demonstrates the tangible impact AI-driven automation and orchestration can already have on the operations of MSPs and IT teams today, while illustrating the path towards more autonomous and predictive working methods.
A new era for managed services
“Managed services are now entering a whole new era,” says Manny Rivelo, CEO of ConnectWise.
“For decades, MSPs and IT teams have been forced to scale their operations through labor-intensive processes and fragmented systems. ConnectWise is fundamentally changing that model. We are building the industry’s first purpose-built System of Action for the MSP market by combining PSA, RMM, workflow orchestration, security, automation, agent-based AI and an open ecosystem into an intelligent platform that helps providers move from reactive support to predictive intelligence.”.
Customers who already use parts of the platform are also seeing significant effects.
“After nearly 30 years of using various forms of PSA and ITSM systems, we know the difference between a platform refresh and a true platform shift. This is a shift,” says Rick Harber, founder and CEO of Decision Digital.
“The workflow engine alone has fundamentally changed the way we work. We can connect real efficiency gains and measurable revenue improvements directly to the platform through automated dispatch, case management, routine tasks, and process improvements. This is not a pilot project. This is production.”.
AI delivers clear business results today
ConnectWise has modeled a representative MSP business with approximately $3 million in annual managed services revenue and identified significant opportunities for both operational and financial transformation.
According to the modeling, MSPs that operationalize AI today can already achieve:
- 45 percent shorter case handling time
- 30 to 40 percent fewer support cases through intelligent automation and self-healing
- 80 to 90 percent fewer recurring problems
- 5 to 12 percentage points improved margin through increased operational capacity
- Strategic revenue opportunities exceeding $1 million through better scalability, higher customer loyalty and premium services
The results reinforce ConnectWise's vision of Predictive IT, where AI-native operational systems help MSPs and IT teams grow faster, work more efficiently, and deliver more proactive services.
From reactive operation to intelligent execution
“When systems and data are brought together on a common platform, the speed of AI transformation increases dramatically. ConnectWise showed both courage and vision when they chose to invest in such a platform,” says Tony Chiappetta, founder and CEO of Modern IT.
ConnectWise describes its current development phase as step two in the journey towards predictive intelligence. The focus is on operationalizing AI and enhancing employee productivity through intelligent copilots, automation, orchestration and workflow intelligence.
The later phases include fully autonomous operations and predictive optimization, which represents the company's long-term vision for managed services.
“The industry is still in the early stages of transitioning from reactive processes to intelligent execution,” says Rivelo.
“With our latest innovations, we believe ConnectWise can help customers reach the next phase, where AI is no longer used in isolated scenarios but begins to coordinate, automate and perform operational work across the entire business. The autonomous and predictive future is coming, but we want to be realistic about where the market is today and where it is going.”.
Built for the MSP market
Unlike many legacy MSP platforms that have emerged through acquisitions and separate systems, ConnectWise builds its strategy on a common operational data architecture, deep workflow orchestration, and an open ecosystem specifically developed for MSPs and IT teams.
“MSPs and IT departments don’t need more complexity. They need platforms that create leverage,” said Nick Heddy, President and Chief Commerce Officer at Pax8.
– ConnectWise gives the channel a common foundation to scale smarter, operationalize AI, and move faster into the predictive IT era.
What does the ConnectWise Platform include?
The new platform integrates:
- PSA and service management
- RMM and endpoint telemetry
- Cybersecurity features
- Agent-based AI and AI assistants
- Workflow automation and orchestration
- Intelligent self-healing and action management
- Operational intelligence
- Integrations with third-party providers
The result is a true “System of Action” for MSPs and IT teams where data, workflows, automation, AI and ecosystem integrations work together in a coherent operational platform.
– MSPs don’t need more isolated tools, says David Raissipour, Product and Technology Manager at ConnectWise.
“They need an intelligent operational layer that can coordinate actions, automate execution, and continuously improve operations. That is the foundation of Predictive IT and the future we are building.”.
Available later in June
ConnectWise announces that the platform will be generally available at the end of June, giving MSPs and IT teams a new opportunity to leave reactive ways of working behind and step into the predictive IT era.
About ConnectWise
ConnectWise Used by over 100,000 IT providers worldwide, the platform combines PSA, RMM, cybersecurity and data protection with predictive intelligence to help partners work more efficiently and manage complexity at scale.
Through intelligent automation and an open integration ecosystem, ConnectWise enables service providers to proactively manage, protect, and support their customers with greater speed, accuracy, and security. For more than 40 years, the company has helped partners grow their businesses by simplifying operations, improving service delivery, and creating scalable business models.
Swedish
Danish
Norwegian
Finnish
English
German
Dutch