Nexer Unified Commerce is partnering with Ebbot to create smarter, more human customer experiences. The strategic collaboration aims to empower organizations’ customer experiences through intelligent automation, seamless integrations, and more connected digital journeys.
By combining Ebbot's Agentic AI platform – developed for large-scale, service-driven automation – with Nexer's proven expertise in building connected digital ecosystems, the partnership enables companies to automate customer support at scale while maintaining high service quality, efficiency and a personal feel.
The collaboration addresses a growing need among businesses to move beyond isolated AI tools and instead integrate automation directly into their existing platforms, processes and data flows. Together, Nexer and Ebbot enable the creation of AI-powered customer dialogues that are fully integrated with mission-critical systems – making automation a natural part of the customer journey.
– We are very excited about the collaboration with Ebbot. Together we can help companies take their customer experience to the next level by combining Ebbot's service-optimized AI with Nexer's deep expertise in digital ecosystems, says Fredrik Axell, CEO of Nexer Unified Commerce.
“We look forward to joining forces with Nexer. They have built an impressive portfolio of digital solutions, and Ebbot’s Agentic AI adds a powerful new layer to this offering – giving organizations smarter ways to improve both efficiency and customer experience,” says Johan Ekberg, CEO of Ebbot.
The partnership represents a significant step in Nexer Unified Commerce’s strategy to expand its ecosystem of leading technology partners. By unifying automation, data and communications into an intelligent service framework, Nexer and Ebbot enable organizations to create measurable business value – by reducing service costs, increasing responsiveness and freeing up employees to focus on more value-adding tasks.
The collaboration also lays the foundation for future joint innovation in AI-driven customer experience, as both companies continue to explore new ways to connect technology, people and business outcomes.
About Nexer:
Nexer Unified Commerce is part of Nexer Group – an international tech company with roots in Swedish entrepreneurial spirit and innovative power. Nexer has 2,450 experts in 16 countries and is part of the Danir Group, a Swedish privately owned company with 9,500 employees in 31 countries. Nexer works today with some of the world's largest and most demanding companies, providing expertise in digital transformation, IT, tech and R&D.
About Ebbot:
Ebbot is an agent-based AI platform developed for service automation at scale. Designed to meet the needs of regulated industries, Ebbot has earned the trust of over 200 companies that use the platform to deliver exceptional service experiences for both customers and employees.
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