Xurrent, the AI-powered service and operations management platform for enterprise providers (MSPs) and IT teams within the company, today announced the launch of Sera AI™ – an AI framework designed to streamline IT operations through real-time automation, intelligent case management, and contextual support. Sera AI enables service teams to:
- Automate query summaries at scale
- Eliminate repetitive tasks by generating knowledge articles and rules with just a few clicks.
- Optimize response and resolution with sentiment-aware case classification
- Scale automation with AI trained on over 900 proven use cases from over 10 years of service data
- Deliver faster results with always-on AI that continuously learns and adapts
Individually, these capabilities can save service desk specialists, on average, half the work of a full-time employee. Together, they don’t just save time – they fundamentally transform operations, enabling organizations to achieve unprecedented efficiency and service quality.
"Sera" AI is a significant step forward in how we help service teams work more efficiently,” says Kevin McGibben, CEO at Xurrent. ”By integrating this AI fabric directly into the platform – and making it available at no additional cost – we give teams the tools to reduce manual effort, accelerate solutions, and continue to improve over time. It’s a practical way to create more value from day one, without adding complexity.”
"Sera AI reflects our product vision to use AI in practical and measurable ways,” says Phil Christianson, product manager at Xurrent. “This interconnected network of AI capabilities is built to handle tasks like routing, classification, automation, and summarization—and it gets better with every interaction. We’ve designed it to make service teams faster and more efficient, with AI that’s fully embedded throughout the platform, not built on top of it.”
“AI shouldn’t be a black box or an expensive add-on,” said Scott Hutchins, vice president of AI and integration technology at Xurrent. “We designed Sera AI to be one of the easiest ways to get started with automation at scale. It’s a practical step forward that delivers value quickly.”
With no additional fees or complex licensing requirements, Sera AI is included in all tiers of the Xurrent platform. To learn more about Sera AI and how Xurrent is transforming Service Management, visit www.xurrent.com
About Xurrent
Xurrent™ is the AI-powered service and operations management platform that helps modern businesses reach new levels of productivity and performance. Built for today’s digital landscape, Xurrent unifies workflows, breaks down silos, and drives intelligent collaboration across teams. Prioritizing meaningful impact over operational complexity, Xurrent gives service leaders the clarity and tools to solve problems faster and improve how work gets done. Headquartered in Santa Barbara, California, Xurrent supports forward-thinking businesses around the world. Learn more at www.xurrent.com
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