TCS ranked number one in Sweden for customer satisfaction in 2026

TCS customer satisfaction Sweden 2026 clearly shows the company's strong position in the market.

Tata Consultancy Services (TCS) has been ranked number one in Sweden for customer satisfaction in the 2026 Whitelane Research IT Sourcing Study, the largest survey of its kind of IT purchasing organizations in the region.

The Swedish result, with a customer satisfaction rating of 82 percent, helped TCS secure the top spot in the Nordic region. The survey is based on assessments from over 450 senior business and IT executives from the largest IT spenders in the Nordic region.

“TCS clearly demonstrates a customer-centric approach and commitment to excellence. Our survey highlights their consistent delivery of value in vital domains for companies navigating complex digital transformations", says Jeff Loos, Head of Research, Europe at Whitelane Research.”It also demonstrates TCS' ability to be a trusted partner that helps businesses navigate the changing digital environment with confidence and achieve tangible business results."

The Whitelane Research report also pointed to important industry trends, with 31 percent of companies in the Nordic region planning to increase their spending on IT services over the next two years, and 83 percent prioritize AI to improve employee productivity.

"We see great value in our partnership with TCS", says Christian Ostergaard, Lead Visionary at PostNord.”Their technical capabilities and understanding of the logistics space support both the stability of our core applications and the modernization of our operations. Through innovative initiatives in robotics and Vision AI, we are improving efficiency and strengthening our decision-making capabilities. TCS continues to be a trusted partner as we advance our long-term transformation agenda."

"Being ranked number one by our clients in Sweden is a tremendous honor for our entire team. This recognition reinforces the trust our clients have in TCS as they navigate an increasingly complex landscape shaped by AI", says Ashish Jhunjhunwala, Country Manager, TCS Sweden.”By combining deep local context with our global innovation capabilities, we help Swedish companies modernize safely, scale responsibly, and transform with confidence in an era of intelligence-led growth."

TCS has been present in the Nordics for over 30 years, working with leading companies throughout the region. The company's success is built on its long-term relationships with clients and its commitment to helping them grow and transform their businesses.