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Reliable data determines whether AI agents can scale | IT industry

Reliable data determines whether AI agents can scale
Emelie Garrison, Regional Vice President of Agentforce Service at Salesforce Sweden, on how AI agents are changing customer service and increasing customer satisfaction.

Report: AI agents are increasingly handling customer cases
EY Sweden

EY: Swedish business leaders overestimate AI competence – shortcomings in governance and risk management
AI agents – Complicated systems prevent companies from fully utilizing AI agents | IT-Branschen

Complicated systems prevent companies from fully utilizing AI agents
Salesforce report shows that the use of AI agents in customer service will increase by 69 percent in 2026, while customer satisfaction improves and more service organizations automate customer dialogues.

Salesforce: AI agents in customer service increase by 69 percent in one year – customer satisfaction increases the most
Minimalist illustration depicting an AI system surrounded by interconnected data sources, real-time data, and security features. The image symbolizes how data quality and governance create trust in agent-based AI in modern enterprises.

Global study: Poor data quality causes low trust in AI