IDC predicts that agent-based AI will double workforce productivity by 2027, while generative AI already delivers four times the return on every dollar invested. As companies around the world seek tangible ways to capture the value of their AI investments, presents Lenovo now a new milestone – Agentic AI – the core of the company AI-Enabled Workforce Portfolio.

The portfolio combines AI computers, services and TruScale Device as a Service (DaaS) to help organizations increase productivity, improve security and drive efficiency across the entire business. With Lenovo’s proven experience in hardware, cloud and lifecycle management, this portfolio offers a complete ecosystem to transform AI potential into measurable business value.

According to IDC gets companies Today, nearly $4 is being returned for every dollar invested in generative AI. Agentic AI is expected to double productivity globally – evidence that the market is moving from experimentation to real-world results. Lenovo now wants to help customers move from testing to deployment, where digital agents work independently or alongside employees to automate tasks, manage workflows and support smarter decisions within a secure framework.

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– “Agentic AI is more than a technology shift – it’s a workforce shift,” says Rakshit Ghura, Vice President Digital Workplace Solutions at Lenovo. “With agentic AI at the core of our AI-enabled portfolio, we are helping organizations unlock higher productivity, strengthen protection and deliver measurable ROI faster than ever before.”

Three pillars of Lenovo's AI-enabled workforce

1. Personalize work through agent intelligence

Lenovo platform Care of One™ and agentic AI functionr tailors technology and support to each individual employee. The result is a more human-centric work environment where AI complements human expertise and frees up time for higher-value work. Companies that have implemented the platform have looked forward to 30 % fewer support cases and improved user satisfaction.

2. Simplify operations with smarter devices and services

The latest ThinkPad models, including ThinkPad X1 Carbon and ThinkPad X9, are equipped with dedicated AI processors and ThinkShield Security. They combine performance, data protection, and efficiency in a way that makes AI calculations faster and more energy efficient.

Lenovo highlights customer cases that demonstrate clear business results: Scyne implemented 1,100 devices in three months and achieved up to ten times improved device performance, while Staples Technology Solutions saved $40,000 during its first IT refresh phase thanks to better lifecycle management and optimized support.

3. Protect and modernize IT with TruScale DaaS

The extended TruScale Device as a ServiceThe model brings together the intelligence of AI computers in a flexible, results-based approach. This means organizations can reduce their initial costs, simplify deployment, and reduce cost per client by up to 57 %.

Among the news are: Carbon Impact Portal, zero-trust security via ThinkShield, and flexible upgrade options that support sustainability, recycling, and circular IT models. This combination enables businesses to modernize their IT infrastructure in a responsible and cost-effective way.

AI-powered services and enhanced security

To facilitate implementation, Lenovo offers AI PC Services with role-based installation, customized training and 24/7 support.
Customers who choose Premiums Support Plus gets access to award-winning technologies combined with agent AI capabilities for a personalized and proactive support experience.

With Digital Workplace Solutions Managed Services Additionally, companies can unleash the full potential of their AI computers, streamline administration, and ensure users remain productive every day.

– “Every employee benefits from devices that learn and adapt to how they work,” says Tom Butler, Vice President Commercial Portfolio and Product Management, Intelligent Devices Group at Lenovo. “By integrating AI at both the silicon and system levels, we are redefining the user experience – faster, safer and more intuitive – while connecting agent AI and lifecycle services to drive productivity at scale.”

AI services for rapid implementation and ROI

To help organizations get started quickly, Lenovo offers a full lifecycle of AI services:

• AI Discover Workshops – identifies use cases with the greatest business impact.
• AI Advisory – adapts strategy and workforce readiness to each industry.
• AI Fast Start – proves ROI in as little as 90 days.
• AI Deploy & Manage – continuously integrates and optimizes agent AI solutions.

– “At Lenovo, we see services as a bridge between the promise of AI and real-world outcomes,” says John Stamer, Vice President Global Product Services and Sustainability Services at Lenovo. “Our solutions simplify deployment, strengthen operational efficiency and give every employee the right tools to succeed.”

Security by design and trust as the foundation

Security and privacy are central to Lenovo's strategy. According to the report Work Reborn Series – Reinforcing the Modern Workplace Over 60% of IT managers said that AI agents bring new threats they are not yet ready to deal with, and 90% admitted that they do not fully trust their ability to protect themselves against AI-powered attacks.

Lenovo's ThinkShield architecture combines hardware-level protection, firmware integrity, and AI-powered endpoint defenses that protects sensitive data close to the user. ThinkShield is built on one of the world's most resilient supply chain networks – ranked number 8 in Gartner's Top 25 Supply Chain 2025 – and extends protection from manufacturing to the cloud environment.

Meta's security team confirms the value:

“ThinkShield Supply Chain Assurance significantly increases confidence in the authenticity and integrity of our hardware.”

The future of AI-enabled work

IDC predicts that at least 40% of Global 2000 companies will use agent-based AI by 2027, transforming how organizations work, collaborate, and innovate.

With proven cost savings, measurable productivity gains and trusted security, Lenovo’s AI enablement portfolio helps you unlock the value of AI today. As a trusted, global technology partner, Lenovo offers a unified foundation of devices, services and infrastructure that transforms AI potential into performance and sustainable business growth.

Read more at www.lenovo.com/aiservices.