ManageEngine ServiceDesk Plus receives ITIL certification

Inuit AB, a leading distributor of IT solutions for IT security and IT management, announces that ManageEngine ServiceDesk Plus has received ITIL certification for 14 ITSM principles. The certification, issued by PeopleCert, confirms that ServiceDesk Plus meets the industry's highest standards in IT Service Management (ITSM) and strengthens its position as a reliable and effective solution for IT organizations worldwide.

ITIL (Information Technology Infrastructure Library) is a globally recognized set of best practices for IT service management, and this certification proves that ServiceDesk Plus meets ITIL's rigorous requirements in incident management, problem management, change management, and other critical ITSM processes.

– To ServiceDesk Plus is now ITIL certified is an extra security for our customers. This means that they can be sure that they are working with an ITSM solution that is built according to proven methods and international standards. ITIL continues to be the stable foundation that many companies use globally to develop their ITSM processes. Having an ITIL-adapted, powerful and efficient ITSM platform is an important component of that work, says Andreas Ridderstedt, Technical Specialist at Inuit.

The certification covers 14 ITSM principles

This certification confirms that ServiceDesk Plus is aligned with ITIL for 14 different practice areas, which include:

• Change Enablement
• Deployment Management
• Incident Management, IT Asset Management
• Knowledge Management
• Measurement and Reporting
• Monitoring & Event Management
• Problem Management
• Release Management
• Service Catalog Management,
• Service Configuration Management
• Financial Management Service,
• Service Level Management
• Service Request Management.

This certification underlines ManageEngine commitment to supporting IT teams with powerful, flexible and user-friendly service management tools. ServiceDesk Plus is a central part of many organizations' ITSM strategy and is used by business and public organizations worldwide to improve IT support and automate workflows.